Florist Leytonstone: Terms of Service for Online Flower Delivery

Florist Leytonstone Online Delivery Terms & Conditions

Introduction

Welcome to Florist Leytonstone, your trusted partner for flower delivery in Leytonstone and the surrounding areas. These Terms & Conditions ("Terms") govern the use of our website and services related to the online ordering and delivery of flowers. Please read these Terms carefully before placing an order. By using our website and services, you indicate that you accept these Terms and agree to abide by them. These Terms apply to all customers across Leytonstone and nearby locations.

Order Process

We strive to make the online flower ordering experience as straightforward as possible. Here’s how the process works:

Product Selection: Browse our online catalogue and add items to your basket by selecting your preferred bouquets and arrangements available for flower delivery in Leytonstone and the surrounding area.
Personalisation and Add-ons: If offered, personalise your order by selecting additional gifts, message cards, or preferred delivery dates and times.
Placing Your Order: When you are ready to purchase, proceed to the checkout page. You will be asked to provide delivery and payment information. Review your order summary to ensure all details are correct before confirming.
Order Confirmation: After placing your order, you will receive an order confirmation on screen and, where applicable, via SMS or through a digital notification. This confirmation acts as acknowledgment of your order but does not constitute acceptance.
Order Acceptance: A contract between you and Florist Leytonstone is formed once we dispatch your flowers for delivery. We reserve the right to reject or cancel your order in case of unavailability of flowers or other unforeseen circumstances, in which case you will be informed promptly, and any payment made will be refunded.
Delivery Area: Orders can be placed for delivery to Leytonstone and to selected surrounding areas as displayed during the checkout process. Please ensure the recipient's address is within our delivery zone before completing your order.

Payments

Florist Leytonstone accepts a variety of payment methods as indicated during checkout. All prices displayed on our website are in GBP (£), inclusive of applicable VAT unless otherwise stated. Payment must be made in full at the point of order placement.

Accepted Payment Methods: We accept major debit and credit cards, along with any alternative payment methods displayed at checkout.
Payment Security: All transactions are processed securely by our payment processing partners. We do not store your full payment card details on our systems.
Issues with Payment: If your payment is declined, your order will not be processed. We may contact you to rectify the issue where possible.
Pricing Errors: We endeavour to ensure all prices and descriptions are accurate. In the rare event of a pricing error, we reserve the right to cancel your order and offer a full refund.

Cancellations and Changes

We understand that sometimes changes are necessary. Please note the following terms regarding cancellations and amendments:

Order Cancellations: To cancel your online flower delivery in Leytonstone, please contact us as soon as possible. Cancellations are accepted up until the order has started being prepared or dispatched. Once preparation has commenced or the order is out for delivery, we are unable to cancel and refund.
Changing an Order: You may request to amend your order (such as delivery address or message card text) prior to preparation and delivery, subject to feasibility. Contact us promptly for any requested changes.
Refunds: If a cancellation is accepted before the order is processed, we will issue a full refund using your original payment method. For partial cancellations or order amendments resulting in a lower order value, a partial refund will be provided where applicable.
Returns: Due to the perishable nature of flowers, returns cannot be accepted unless the product arrives damaged or in unsatisfactory condition. In such cases, please contact us within 24 hours of delivery with photographic evidence, and we will seek to resolve the issue either by replacement or refund, as deemed appropriate.

Delivery Terms

We offer flower delivery in Leytonstone and to certain surrounding areas as outlined during the ordering process. Please ensure you provide accurate recipient details for timely and accurate delivery.

Delivery Times: We aim to deliver at your specified time and date. While we do our utmost to meet these commitments, occasionally delays occur due to traffic, weather, or other circumstances beyond our control. We are not liable for any consequential losses from late delivery. Deliveries will be completed within the agreed window or as soon as practicable.
Recipient Not Available: If the recipient is not present, flowers may be left with a neighbour, in a safe place, or returned to our shop at our discretion. We will attempt to notify you or the recipient if this occurs. It is your responsibility to ensure someone is present to receive the delivery.
Undeliverable Orders: If an address provided is inaccurate, incomplete, or outside our coverage area, or if we cannot deliver despite reasonable efforts, your order may be cancelled or subject to an additional delivery fee.

Product Availability and Substitution

We take great care to ensure that our selection of bouquets and arrangements is fresh and representative of what is pictured online. However, flowers are natural products subject to seasonal and regional variation.

Product Substitution: In the event that certain flowers or foliage are unavailable, we reserve the right to substitute with similar items of equal or greater value and quality. We will ensure the overall design and colour scheme of the bouquet remains consistent with your chosen arrangement.
Personalised Products: For products that include special messages or bespoke arrangements, please ensure all information provided is correct, as errors cannot be amended after order preparation begins.

Liability

Florist Leytonstone is dedicated to providing the highest standards of service and quality. However, the following limitations apply:

Service Disruptions: We are not liable for delays or failures in delivery caused by circumstances beyond our control (for example, force majeure events, traffic disruptions, adverse weather, strikes).
Quality of Flowers: Upon receipt, flowers should be checked immediately. Please follow any provided care instructions for best longevity. We shall not be liable for the perishability of flowers due to improper care after delivery.
Exclusions: Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence, fraud, or any other liability that cannot be lawfully limited or excluded by UK law.
Indirect Loss: To the extent allowed by law, we are not liable for any indirect or consequential losses arising from your use of our service, including but not limited to missed celebrations, business interruption, or emotional distress caused by late or non-delivery.

Your Data and Privacy

Your privacy is important to us. Information provided during your flower delivery order will be used only for order fulfilment, customer support, and as otherwise permitted by law. Please refer to our Privacy Policy for further details on how we use and store your data.

Intellectual Property

All content on the Florist Leytonstone website, including text, images, logos, and designs, are the property of Florist Leytonstone or its licensors. Use of this content is permitted for personal, non-commercial purposes only. Reproduction or commercial use without written permission is strictly prohibited.

Amendments to Terms

We reserve the right to amend these Terms & Conditions from time to time to reflect changes in law, best practices, or updates to our services. The applicable version of the Terms is the one published on our website at the time of your order. It is your responsibility to review the Terms before placing an order.

Governing Law and Jurisdiction

These Terms & Conditions, and any contracts formed pursuant to them, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

Contact

If you have any questions about these Terms & Conditions, your flower delivery order in Leytonstone, or require assistance with an order, please refer to our website’s Contact page for available methods of communication.