Returns, Refunds & Complaints at Florist Leytonstone
Our Fresh Flowers Guarantee in Leytonstone
At Florist Leytonstone, we are dedicated to delivering the finest quality fresh flowers to households and businesses across Leytonstone and surrounding areas. As a trusted local florist, we stand by the quality and freshness of every bouquet we send out. Our commitment to you means every order is backed by a reliability and service guarantee unique to the neighbourhood we know and love.
Damaged-on-Arrival Policy
Your satisfaction is our top priority. If your flowers or plants are delivered in anything less than perfect condition, please let us know as soon as possible after delivery. Upon receiving your communication, we will require a photo of the damaged product so our team can assess the issue promptly. Wherever damage through transit or handling is confirmed, we’ll offer an immediate solution so your gift or personal treat meets our high standards.
Freshness Window
We understand that flowers are at their most beautiful when they are fresh. Therefore, our freshness guarantee ensures your flowers will look vibrant and healthy on arrival and for a minimum of 5 days with normal care. If, during this freshness window, your bouquet fails to meet expectations, please contact us so we can discuss next steps. Care instructions are included with every delivery to help your flowers last as long as possible in your home or office.
Refund & Replacement Options
We strive to resolve all concerns swiftly and to your satisfaction. Where damage on arrival or failure to meet our freshness guarantee is confirmed within the specified window, you have the choice of:
- A fresh replacement bouquet, delivered promptly to your Leytonstone address or recipient;
- A full refund to your original payment method.
Your options will be explained in detail based on the nature of your complaint. Our team is committed to fair and transparent solutions in every case, reflecting our long-standing reputation in the local community.
Returns Process
Due to the perishable nature of fresh flowers, returns are generally not required. Instead, for quality issues, we request a photo of the affected bouquet to help us resolve the matter and improve our service for future orders. For non-perishable goods (such as vases or accessories), please contact us within 14 days of delivery to arrange a return or exchange, subject to the item being unused and in its original packaging.
Complaints Procedure
If you’re unhappy with your order or any aspect of our service, please contact us as soon as possible after delivery. Share your order details and any supporting information (such as photographs), and our team will acknowledge your complaint within one working day. We aim to resolve all concerns efficiently, and you can expect a clear outcome—replacement, refund, or further support—within 3 working days.
Your Trusted Leytonstone Florist
Florist Leytonstone has served local homes and businesses for years, building our reputation on exceptional flowers and customer care. Our policies reflect our local values and our genuine commitment to your complete satisfaction. Thank you for trusting us to deliver nature’s beauty, fresh—every time—to your Leytonstone doorstep.
